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How to Close the Customer Feedback Loop

Open up the doors to CX success

How to Close the Customer Feedback Loop

When surveys show that customers’ journeys aren’t meeting expectations, companies need to take action. Most organizations are “closing the loop” on feedback by following up with customers afterwards.

Unfortunately, companies don’t always see a positive financial impact from these actions. What’s the disconnect? Closed loop is riddled with “best practice” misconceptions, leading companies astray as they work to define and execute their customer follow-up strategies.

Read this e-book to learn about the most common closed loop mistakes and how you can overcome them to achieve better financial outcomes.

Included in this e-book:

  • How to find ROI in your closed loop
  • How to pinpoint which customers to close the loop with
  • How to follow up with your customers for immediate ROI