Recommendation Metrics: Which One Would You Recommend?
Determine whether your customers are truly loyal
Loyalty research is common among businesses that strategically manage customer experience (CX). The prevailing assumption is that loyalty is integral to business success.
While some argue that all you need is a customer base that’s very likely to recommend your company, others aren’t sure it’s that simple.
Since no metric is “one size fits all” you might be better served with a different one. Learn about the options and how to select the right one for you.
This e-book includes:
- Why to use the right metric at the right times?
- Why NPS is the best choice for business?
- How to know if a customer is truly loyal, from acquisition through renewal?
Get the e-book