The Forrester Wave: Customer Feedback Management Platforms, Q2 2017
Ten providers that matter and how they stack up
Forrester identified 10 vendors that matter - the leaders, strong performers and the contenders.
Customer feedback management is a system of software and process that supports a company’s VoC program by helping a company to solicit feedback from key customers across channels.
To assess the state of the customer feedback management platform market and see how the vendors stack up against each other, Forrester evaluated the strengths and weaknesses of top CFM platform vendors.
This report shows how each provider measures up and helps CX professionals make the right choice.
Included in this report:
- Overview of customer feedback management platforms evaluation
- Tech provider profiles - leaders, strong performers and contenders
- The CFM platforms fuel CX transformation efforts